We donate a mask for every order!

Frequently Asked Questions

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SIMPLE SCIENCE​
Simple science
About your mask

The face mask is made of 3 ply 100% ringspun combed cotton with a silver ion antimicrobial finish.

Masqonn masks are available is one size, designed to fit most faces.

Your mask measures 13cm from chin to nose, 17cm from cheek to cheek, and 36cm from ear to ear.

With each order we will include a comfort strap size adjuster which can shorten or lengthen the mask for the perfect fit.

 

Your mask measures 13cm from chin to nose, 17cm from cheek to cheek, and 36cm from ear to ear.

Avoid touching the front of your mask !

To put your mask on, hold each ear loop with each hand, and align the top edge of the mask with the bridge of your nose the scoop the bottom edge under your chin, and hook the ear loops around your ears.

Adjust the position on your mask by pulling up and down the corners of the fabric part of the mask until it rests comfortably.

When you’re done with the day’s activities, carefully remove the mask by pulling off from the ear loops, and place it in your washer, steriliser or safe storage.

The main part of the mask provides a slight stretch and the ear loops that go around your ears are made with elastic.

There is no nose wire or metal strip. The face masks are designed to achieve a tight, close facial fit with size adjusters to tighten it further.

Your Masqonn masks are manufactured in Pakistan by one of the largest textiles companies in the world. Their facilities adhere to strict World Health Organisation protocols with personnel working in full protective clothing to prevent any spread of germs or bacteria.
ESSENTIALS COVERED
ESSENTIALS COVERED
Ordering

To view all products on one page please visit https://masqonn.com/shop/

Choose the quantity of masks you’d like to order and click add to your basket. Head to the checkout screen to complete your order, by clicking on your basket, then clicking on “Proceed to checkout”.

No. You can complete the checkout screen as a guest if you wish. Creating an account will allow you to save your address details to use for future orders.

All orders are held for 1 hour to allow for cancellation. After this time we cannot guarantee we can intercept an order.

Please email info@masqonn.com as soon as you can to request a cancellation.

All major payment cards and providers are accepted, as well as PayPal payments.

We can also arrange for an invoice to be sent to you to settle by a bank transfer.

If you need larger amounts of masks for your business or workplace, we are able to meet all demands. Please send us an email to info@masqonn.com with that you need. We’d love to hear from you!

ESSENTIALS COVERED
ESSENTIALS COVERED
Washing Instructions
Machine wash set at 40°C and allow to air dry or tumble dry.
It is best to wash the mask after each day it is worn.

Dupont, the manufacturer of Silvadur, has provided certification to show a zero % reduction to the fabric’s antibacterial properties after a 20 wash cycle. We have had this confirmed to 15 washes by a third party test carried out by Intertek.

As there has been a zero % reduction of performance it is clear they will remain effective beyond this, they have just not been tested beyond that.

Masks may shrink up to 7%.

FAST & FREE​
Fast & FREE
Delivery & Returns

We process orders within 2 business days. All parcels are sent using a tracked service.

UK delivery by DPD should be delivered the next working day. Deliveries to Europe can take 5-7 workings days.

*Please be aware that due to the Coronavirus and customs checks, there may be a slight delay.

Please send an email to info@masqonn.com if you require further information. 

UK Delivery is FREE! All orders including DPD next day delivery.

Delivery to Europe is £7.95.

More options coming soon…

You should receive an order confirmation within 10 minutes of placing the order. If you haven’t received it, please check your junk mail folder, and then contact us if it is not there.

Yes! We are confident you will love your masks, so confident in fact that we are offering a 30 day money back guarantee. If you are not fully satisfied with your order you may send them back for a full refund.

We consider customer satisfaction our top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you.

Send us a message: https://masqonn.com/contact/
Email: info@masqonn.com
Phone: +44 (0) 3333 011 113

WE ARE HERE TO ASSIST
WE ARE HERE TO ASSIST
Sign in problems​

You can reset your password using the “Lost password” page here:

https://masqonn.com/my-account/lost-password/

Enter your email address, to receive an email with instructions on how to reset your password.

You can find your username on the “My account” section here: https://masqonn.com/my-account/ If you can not remember it to login, you can use your email address for this section. If you have any trouble, please email your support team, info@masqonn.com.
DEDICATED CUSTOMER CARE TEAM
DEDICATED CUSTOMER CARE TEAM
Contact Us

We are available Monday – Friday 9 am – 5:30 pm UK time. We will still be available to answer enquiries outside of office hours.

We’d love to hear from you! Available by phone or online please:

Send us a message: https://masqonn.com/contact/
Email: info@masqonn
Phone: +44 (0) 3333 011 113

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