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SIMPLE SCIENCE
Simple science
About your mask
What materials are used in the face mask?
The face mask is made of 3 ply 100% ringspun combed cotton with a silver ion antimicrobial finish.
Are there sizes of the masks?
Masqonn masks are available is one size, designed to fit most faces.
Your mask measures 13cm from chin to nose, 17cm from cheek to cheek, and 36cm from ear to ear.
With each order we will include a comfort strap size adjuster which can shorten or lengthen the mask for the perfect fit.
What is the dimensions of the mask?
Your mask measures 13cm from chin to nose, 17cm from cheek to cheek, and 36cm from ear to ear.
How do I use my mask?
Avoid touching the front of your mask !
To put your mask on, hold each ear loop with each hand, and align the top edge of the mask with the bridge of your nose the scoop the bottom edge under your chin, and hook the ear loops around your ears.
Adjust the position on your mask by pulling up and down the corners of the fabric part of the mask until it rests comfortably.
When you’re done with the day’s activities, carefully remove the mask by pulling off from the ear loops, and place it in your washer, steriliser or safe storage.
Is there elastic used in the face mask?
The main part of the mask provides a slight stretch and the ear loops that go around your ears are made with elastic.
Is there a nose wire in the mask?
There is no nose wire or metal strip. The face masks are designed to achieve a tight, close facial fit with size adjusters to tighten it further.
Where is the product made?
ESSENTIALS COVERED
ESSENTIALS COVERED
Ordering
How do I order?
To view all products on one page please visit https://masqonn.com/shop/.
Choose the quantity of masks you’d like to order and click add to your basket. Head to the checkout screen to complete your order, by clicking on your basket, then clicking on “Proceed to checkout”.
Do I need to sign up to buy?
How can I cancel my order?
All orders are held for 1 hour to allow for cancellation. After this time we cannot guarantee we can intercept an order.
Please email info@masqonn.com as soon as you can to request a cancellation.
What payment methods are accepted?
All major payment cards and providers are accepted, as well as PayPal payments.
We can also arrange for an invoice to be sent to you to settle by a bank transfer.
What if I want to purchase large quantities of Masqonn masks?
If you need larger amounts of masks for your business or workplace, we are able to meet all demands. Please send us an email to info@masqonn.com with that you need. We’d love to hear from you!
ESSENTIALS COVERED
ESSENTIALS COVERED
Washing Instructions
How do I wash my mask?
How often should I wash my mask?
How many times can I wash my mask?
Dupont, the manufacturer of Silvadur, has provided certification to show a zero % reduction to the fabric’s antibacterial properties after a 20 wash cycle. We have had this confirmed to 15 washes by a third party test carried out by Intertek.
As there has been a zero % reduction of performance it is clear they will remain effective beyond this, they have just not been tested beyond that.
Will my mask shrink?
Masks may shrink up to 7%.
FAST & FREE
Fast & FREE
Delivery & Returns
How long does shipping take?
We process orders within 2 business days. All parcels are sent using a tracked service.
UK delivery by DPD should be delivered the next working day. Deliveries to Europe can take 5-7 workings days.
*Please be aware that due to the Coronavirus and customs checks, there may be a slight delay.
Please send an email to info@masqonn.com if you require further information.
How much is shipping?
UK Delivery is FREE! All orders including DPD next day delivery.
Delivery to Europe is £7.95.
More options coming soon…
When will I receive my order confirmation?
You should receive an order confirmation within 10 minutes of placing the order. If you haven’t received it, please check your junk mail folder, and then contact us if it is not there.
Do you accept returns?
Yes! We are confident you will love your masks, so confident in fact that we are offering a 30 day money back guarantee. If you are not fully satisfied with your order you may send them back for a full refund.
What if I am not satisfied with my order?
We consider customer satisfaction our top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you.
Send us a message: https://masqonn.com/contact/
Email: info@masqonn.com
Phone: +44 (0) 3333 011 113
WE ARE HERE TO ASSIST
WE ARE HERE TO ASSIST
Sign in problems
I have forgotten my password, what should I do?
You can reset your password using the “Lost password” page here:
https://masqonn.com/my-account/lost-password/
Enter your email address, to receive an email with instructions on how to reset your password.
I have forgotten my username, what should I do?
DEDICATED CUSTOMER CARE TEAM
DEDICATED CUSTOMER CARE TEAM
Contact Us
What are your hours of operation?
We are available Monday – Friday 9 am – 5:30 pm UK time. We will still be available to answer enquiries outside of office hours.
How do I contact you?
We’d love to hear from you! Available by phone or online please:
Send us a message: https://masqonn.com/contact/
Email: info@masqonn
Phone: +44 (0) 3333 011 113
